(Editor’s Note: Todd Rayburn is MIPRO’s HCM Practice Manager.)
I have been in the HCM application space for over 17 years. The first 15 were focused on HCM PeopleSoft implementations. During the last two years I have been a part of multiple Oracle HCM Cloud implementations. While the product had it challenges in the early stages, as all new software does, one thing became very clear with each successive release:
Oracle is listening.
I first noticed this in a compensation implementation on release 5. Much of the feedback our team received around this release was concerning the user interface not being as “user friendly” as other SaaS applications. Oracle answered in kind with the FUSE user interface in release 7 (the next major release). The FUSE UI is an icon-based interface that made manager’s self-service transactions a few simple intuitive clicks — which, as we all know, is essential for manager adoption. Likewise, it’s critical to have one-click icon access to key reports and analytics that allow management to make informed personnel decisions without having to pick up the phone and request the data. Oracle took care of that one too.