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(VIDEO) PeopleSoft Talk: Self Service in PeopleSoft HCM, Featuring Maria Ana Santiago

We have weekly talks with clients about PeopleSoft HCM 9.2 and why it’s such a worthwhile upgrade. In the most recent version of PeopleSoft Talk with Marc Weintraub, Director of PepleSoft HCM Product Strategy Maria Ana Santiago gives a great 12-minute rundown on what makes PeopleSoft HCM so effective. Topics covered include:

  • HR transformation
    • How HR needs to align – and drive – business strategy
    • HR must move from an administrative role into a force that shapes business direction
    • The typical day versus the ideal day for an HR chief
  • The impact of millennials entering the workforce
    • The millennial generation works and thinks and behaves in different ways, and they need other things from the HR department
  • Employee and Manager self-service
    • HR needs to focus on organizational strategy, so more time is needed for that at the necessary expense of daily HCM operating tasks
    • Self-service allows HR to keep strict focus
    • Self-service decreases incoming HR ticket/request flow and reduces conversation chattiness
    • Most importantly, self-service is a cultural change – if an organization isn’t ready, the conversion will be unsuccessful
  • PeopleSoft HCM 9.2 makes for easy self-service
    • Intuitive, free-text, loose-syntax search, a la Google
    • Brings comfortable web idioms into HR system – co-opts known behavior
    • Today it’s not about the desktop computer, per se, but rather about mobile and post-PC work (e.g. tablets)

All this and much more. Worth your time to watch if you are considering/planning your move to PeopleSoft HCM 9.2.

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